1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing details provided during account creation, checkout, or consultation booking.
• Health Information: Health concerns, symptoms, and medical history shared during consultations or lab report uploads — strictly for treatment purposes.
• Payment Information: Processed securely through PayU payment gateway. We do not store credit/debit card details on our servers.
• Device & Usage Data: Browser type, IP address, device information, pages visited, and interaction patterns (via cookies and analytics).

2. How We Use Your Information

• To process and fulfill orders, including shipping and delivery via Delhivery.
• To provide Ayurvedic consultations and personalized wellness recommendations.
• To manage your account, order history, and saved addresses.
• To send order confirmations, shipping updates, and important service notifications via SMS/WhatsApp.
• To improve our website, products, and customer experience.
• To comply with legal obligations and resolve disputes.

3. Information Sharing & Disclosure

We do not sell or rent your personal information. We may share data only with:

• Service Providers: Payment processors (PayU), shipping partners (Delhivery), and cloud hosting (Google Cloud) — strictly for order fulfillment.
• Legal Requirements: When required by law, regulation, or legal proceedings.
• With Your Consent: For any other purpose with your explicit permission.

4. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing via PayU, and Firebase Authentication for phone OTP verification. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies and local storage to remember your preferences, saved addresses, cart items, and login sessions. You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

• Access, correct, or delete your personal information by contacting us.
• Opt out of promotional communications at any time.
• Request a copy of the data we hold about you.
• Delete your account by emailing us at amritalayahnpl@gmail.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies independently.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

For any privacy-related queries or requests, please contact us: