Refund Policy

At Amritalaya Herbs & Nutraceuticals Pvt. Ltd., we strive to provide high-quality Ayurvedic products and healthcare services. If you are not satisfied with your purchase, our refund policy is designed to ensure a smooth resolution.

1. Eligibility for Refund

Refunds are applicable in the following cases:

  • If the wrong product was delivered.
  • If the product is damaged or defective upon delivery.
  • If the order was canceled before shipping.
  • If the service booked (consultation/treatment) was not provided due to unforeseen reasons from our end.

2. Non-Refundable Items

  • Used or opened Ayurvedic products.
  • Products damaged due to customer mishandling.
  • Services already availed (such as consultations or treatments).
  • Digital products, e-books, or downloadable content.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us within 7 days of delivery at amritalayahnpl@gmail.com or call +91-9151377701 / +91-9119898856.
  2. Provide your order number, product details, and reason for the refund request.
  3. If required, send us images of the damaged or incorrect product.
  4. Once approved, return the product in its original packaging to our address: Amritalaya Herbs & Nutraceuticals Pvt. Ltd.
    Gata No. 1447, Vill: Marui
    PO: Jaitikhera, Mohanlalganj
    Lucknow-226301, Uttar Pradesh, India

4. Refund Method

  • Refunds will be processed within 7-10 business days after product inspection.
  • Refunds will be credited to the original payment method (bank account, credit/debit card, or UPI).
  • If paid via Cash on Delivery (COD), we will initiate a bank transfer after verifying the return.

5. Cancellation Policy

  • Orders can be canceled before shipping for a full refund.
  • Once shipped, cancellations are not possible.

6. Exchange Policy

  • If you received a damaged or incorrect product, we offer a free replacement instead of a refund.
  • Exchanges are processed only after receiving the returned item.

7. Contact Us

For refund-related queries, contact us at:

📧 Email: amritalayahnpl@gmail.com
📞 Phone: +91-9151377701 / +91-9119898856